6/10 – Okay
Brian G.
18. Feb. 2022
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
It's gone corporate
Instead of a VRBO where you are communicating with the property owner, you end up talking to various property managers who are doing their best, but its not the same as the owner. There were four different people who contacted me at one time or another, but they were not coordinated in their response, so telling one didn't always mean the other understood the issue.
Issues that came up: cleaning supplies were left in the open for me to put away. there was a shared garage with another unit and they were parked in the middle. When I messaged VRBO to ask if they could have the other renter move their vehicle to one side VRBO said they couldn't because they didn't have the contact info of that renter. They were doing something apparently because they kept asking me to go down and see if the car had been moved instead of them telling me that it had been moved. I wasn't happy that I had to make several trips down two flights of stairs.
The final issue I had with the VRBO that goes along with the 'corporate' mindset this property seems to have taken on is that the toilet paper was the cheapest one-ply stuff you could buy. Certainly wouldn't call it a home-away-from-home.. Guess cheap one-ply TP saves money.
Brian G.
Aufenthalt von 4 Nächten im Februar 2022
