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Thank you for taking the time to share your experience. We’re very glad to hear you enjoyed the room and had a great overall stay with your family. We also appreciate your understanding regarding the parking lot work. That said, we’re sorry it came as an unexpected inconvenience, and we agree that clearer communication prior to arrival would have helped set better expectations. We are especially sorry to hear about your experience with the elevator. Safety is extremely important to us, and we understand how concerning that situation must have been for your family. Your feedback regarding signage and follow-up has been noted, and we will be reviewing this closely with our team to ensure proper precautions and communication are always in place. Thank you again for your thoughtful comments and for still choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back in the future.

Thank you for your review! We’re glad you enjoyed the clean condo and beautiful view. We’d love to welcome you back anytime!

Thank you so much for your kind review! We’re thrilled you enjoyed the gorgeous views, amenities, and ease of working with us. We’re glad the unit worked well for you and hope to welcome you back soon!

Thank you for your review. We are so glad you enjoyed your stay! Please come back and visit us again!

Thank you for your feedback. We’re glad you enjoyed your stay overall, but we’re sorry for any inconvenience with the check-in process, the master bedroom setup, and the unexpected parking fee. We appreciate your suggestions and will review our listing to make these details clearer for future guests. We hope to have the opportunity to host you again.

Thank you for your 5 star review. We are so glad you enjoyed your time with us! We would love to have you stay with us again!

Thank you for your 5 star review! We would love to have you stay with us again! Check out our fall rates and give us a call to book.

Thank you so much for your review! We are glad you enjoyed your stay!

Thank you for your review! We’re glad to hear that you had a great time and found the condo clean and well-suited to your needs. We appreciate your feedback regarding the bed sizes, and we'll look into that for future guests. It's wonderful to know that you'd stay with us again, and we look forward to welcoming you back for another enjoyable stay!

Thank you for your review. We would love to have you stay with us again!

It seems like you had some issues with the dryer during your stay. It can be frustrating when things aren’t working properly, especially when you expect a smooth experience. If you’re comfortable sharing more details, I can help suggest ways to address or resolve these types of problems for future stays.

I’m truly sorry to hear that your check-in experience was disrupted by the room not being clean. That’s definitely not the start to a trip anyone hopes for, and I understand how frustrating it must have been to have your plans thrown off. Your feedback is very important, and I’ll be sure to share it with the cleaning and management teams to prevent this from happening in the future. Thank you for your understanding, and I hope your next stay will be much smoother and more enjoyable.

Thank you for choosing Poole & Associates! We appreciate the feedback! Although we do try and provide parking passes in the check in packets, some condo associations require they be purchased onsite. We will definitely let the housekeeping team know about the sand. Thank you!

Thank you for your feedback. We’re glad the condo was clean and in working order, and that our staff assisted you quickly upon arrival. We apologize for any inconvenience regarding the bed sizes and the check-in process. We appreciate your suggestions about offering larger beds and a keyless entry option, and we will share them with our team for consideration to improve future guest experiences.

Thank you for your 5 star review! We would love to have you stay with us again! Check out our fall rates and give us a call to book.

Hello Lynn, We are glad the condo met your needs and that you had a great time. We are working on going keyless by 2024. The association sells the parking passes onsite and they do not allow us to pre buy passes. We apologize this was an issue. We would love to have you stay with us again.

We appreciate your feedback. We are working on ways to make our check-in and out procedures more efficient. We appreciate you taking the time to let us know how we can improve. We are sorry for any inconvenience. Poole Team

Thank you for sharing your feedback about your recent stay at our complex. We're pleased to hear that you appreciate the great location and the familiarity of our complex from your previous visits. Your comments about the unit needing some updates and maintenance are noted. We apologize for the inconvenience of having to pick up physical keys and understand how a keypad entry would have been more convenient, especially for larger groups like yours. We have taken note of the issues you mentioned, including the faucet in the bathtub, and will address them promptly to ensure they are resolved for future guests. We appreciate your valuable feedback as it helps us to improve our accommodations. We hope that despite these issues, you were able to enjoy your stay, and we look forward to welcoming you back in the future.

Hello, We appreciate your feedback about your stay. We are moving towards being keyless by 2024. Check back with us and we can make sure you rent a unit with a code. We do have a working coffee maker in the unit. We apologize you ran into this issue. We would love to have you and your family rent with us again!

Thank you for sharing your feedback about your recent family vacation in Orange Beach. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. Your experience does not reflect the level of service and convenience we aim to provide to our guests. We apologize for the inconvenience with the ice maker not working properly. We understand how frustrating it must have been to have to purchase ice throughout your stay. We will address this issue promptly to ensure it does not recur for future guests. Regarding the check-in/check-out process and parking tag fees, we apologize for any confusion or inconvenience caused. We understand that these processes should have been communicated clearly and handled more smoothly. Your feedback is valuable, and we will review our procedures to ensure they are more convenient and transparent for our guests. Additionally, we apologize for the inconvenience of the charcoal grills. We will take your feedback into consideration as we strive to enhance our guests' experience. We truly appreciate your comments as they help us to improve our services. We hope that despite these issues, you were still able to enjoy some aspects of your stay in our roomy and clean condo. If you decide to visit Orange Beach again, we would appreciate the opportunity to provide you with a more enjoyable and hassle-free experience. Please feel free to reach out to us directly so we can ensure your next stay meets your expectations.

Thank you for the valued feedback, we have had these issues addressed

Thank you so much for your detailed and positive review! We're thrilled to hear you enjoyed the condo and its stunning view, and that you found the location convenient for beach walks. We appreciate your understanding regarding the check-in process and are glad that you found our team easy to work with. Your feedback about the ice maker, pool noise, and other details will certainly help future guests set their expectations. We’re pleased to know that the kitchen amenities and the variety of games and books added to your stay. We’ll take note of your suggestion regarding beach chairs and umbrellas to enhance our future guests' experiences. Thank you again for your kind words and for choosing to stay with us. We look forward to hosting you again!

We are so glad that you enjoyed your stay at Phoenix VII. Please keep us in mind next time you come to Gulf Shores!

Thank you so much for the feedback, the concerns mentioned have been addressed

Thankyou so much for the feedback. Please let us know if you have issues during your stay so we can get them rectified while you're here with us!