2/10 – Ungenügend
Elizabeth H.
5. März 2024
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Vacation house lemon
I booked this property for over 6K spanning the Presidents' day holiday, for a 3 night 4 day stay. We are not new to booking vacation homes, we do at least 2/yr x 20 years, but this was by far the worst.
How shall I start. First off, this is the first time we didn't get functional keys to the home (not. even. a. single. one). The owners left a note on the side door that said door was open, and another note inside with a single key that supposedly would work on the side door. It did NOT work. We received separate instructions from Vacasa that there would be keys in a lockbox at the front of the house, but the entire lockbox container? was MISSING. So no keys.
On amenities, a microwave is listed. There is NO microwave, there were two toaster ovens next to each other but NO microwave. I had asked also what kind of filters the coffee maker takes in advance, there was no response for two weeks, and when I finally got into text contact with Vacasa, they told me the WRONG type. Also, the coffee maker is not the same as what is in the picture, and there's 1 not 2.
The master bedroom had a leak from the ceiling, and it was obviously an old leak that hadn't been fixed (plaster was cracked). It was a bad leak. When someone uses one of the upstairs bathrooms, it comes down as a stream over the sink.
There was 1 semi functional hair dryer in the house.
Rooms are not properly heated, it was extremely cold.
Do not book. Total lemon. Worst rental in 20 yrs.
Elizabeth H.
Aufenthalt von 3 Nächten im Februar 2024
