6/10 – Okay
Gina S.
12. Mai 2025
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in und Kommunikation
Nice view
This being my birthday weekend, by myself, I had expected a nice, relaxing stay at this resort (for what it cost). Upon arrival, I attempted to check in and was literally ignored as he took care of the "owners" that were checking in. Once I spoke up, he simply said you can just go up and use your code. No check-in, no enjoy your stay, no info about the chairs, nothing. There is a wristband that you have to wear to access the property pools that I should have received in my "packet at check-in". Went back to the desk for it and he said "I'll go ahead and give you one but you have to return it". Once inside the 12th floor condo, it was nice and clean but hardly updated. Bed is not comfortable. TV's were so old, you could not get prime channels. I called (before7p) and got their answering service and was told (again) I'd have to wait until the next day. When they did show up (2 nice guys) they had to swap the 2 tv's to get things working. 2nd day I discovered the hair dryer was broken. Called around 5p (before their cutoff of 7p) and again got answering service and was told I had to call back in the morning. So I had no choice but to go out for my bday dinner with wet hair, nice. So....the condo is nice but if I stayed again, I would not book thru Blue Swell. And the added on fees and taxes (very vague) almost doubled my reservation. ** The security guard there is awesome and very helpful and the guys at the tiki bar rock!**
Gina S.
Aufenthalt von 3 Nächten im April 2025
