2/10 – Ungenügend
Scott J.
19. Aug. 2023
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
August 2023
Great location to the beach and nice community. Pool was very cloudy and dirty upon arrival Saturday. We were hoping it would clear up as we saw the pool people there when we drove by before check in. Monday the pool was still cloudy, the fiberglass was very dirty, and the pumps weren't running. I called Monday morning to report this as well as the main 3rd floor living area being much warmer than the rest of the home to the point that it was uncomfortable to our grandparents staying in the home. The locked thermostat was set at 70 but it was 82 on that floor. I was told they'd send someone out for both issues. Someone showed up to check thermostat and told us nothing was wrong (I wasn't there when he showed up) and that he wasn't the pool guy but they'd be there later. The pool guy didn't show up until Wednesday even though I called again Tuesday and was told they would 100% be out that day, and they weren't. Pools are a very important part of vacation rentals so the fact that management didn't address our issues with urgency was disappointing. Very uncomfortable stay with the temperature of the home and the dirty, non-functioning pool. We were told by management the pool company is contracted and their schedules are out of their control but this is really just an easy way out and if their pool contractors can't be reliable then a new contractor should be obtained. To have a dirty pool for 4.5 days on a 7 day rental is unacceptable. Will not return.
Scott J.
Aufenthalt von 7 Nächten im August 2023
