2/10 – Ungenügend
Walter G.
1. Dez. 2021
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Worst decision ever.
Check In:
Check in was terrible. When we got to the property we noticed we didn’t have any signal AT ALL no way for us to check our emails to get in or to call. I spent 2 hours trying to find signal. Fortunately, a lovely resident allowed me to use his phone. I tried calling and they were closed. I asked my sister to get the email since she was barely on her way from San Francisco. We were able to get in. I never got a response from management about me being able to get in until the next day in the afternoon. All I was told was “we’re glad you were able to get in” no questions asked.
House Cleanliness:
Shower had red stuff all around the the edge when I pointed it out on the day of check out they said “the water here has red stuff that leaves residue” and we showered with that?!?. Spiderwebs all over the ceiling and windows. Multiple spiders were found in the cabinets were the dishes were at. Trash under the sofas (even clothes and flip flops from previous guests) bed sheets did not smell clean at all. The washer and dryer have a disgusting odor.
Communication: ONE response took over 21 hours! It wasn’t even Thanksgiving for them to not be open. When calling on the day of checkout because I wanted to know about where to leave a key the guy said “well it should lock itself I don’t understand what your issue is” very rude. Trash cans were filled to the top not allowing us to throw away any trash. When asked to re send an email NO RESPONSE was made.
It is not TWO days after out checkout and I get a call from a lady asking about a rug that was moved. We didn’t even move a rug. Yet, she claims “you damaged our house” We did move the pool table yet she claims we damaged the house. I let her talk about her issues and when I was trying to talk she didn’t let me. My family was disappointed at the stay. They said “leave a bad review people need to know about this” yet I wanted to give these people the benefit of the doubt. This stay was the worst decision ever. I looked up these people on Google and the reviews are right! They’re too full of them selfs that they believe they’re always right. Do your research on this place before you book please! DONT GO BASED OF WHAT REVIES SAY ON HERE!
Also they claim that booking with them will be way cheaper than booking with any third party.
Walter G.
Aufenthalt von 3 Nächten im November 2021