6/10 – Okay
R&J W.
27. Nov. 2023
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
Pigeon Forge/Dollywood
We were scheduled for a 4 pm check-in. We reached out a couple hours prior to check-in because we had a sick 3yo. The best that could be done for us on a early check-in was 15 minutes...not much flexibility.
Once we arrived, we noticed that the unit was not the cleanest. There were bugs on the wall in the master bedroom, there was dried food splatter on the back wall above the stove, and we noticed the our 2 and 3 yo kids had extremely black dirty feet after running around barefoot for a while. But the worst part regarding the cleanliness came when we were preparing for check-out. My son-in-law was checking the kids bedroom including the beds to make sure that we didn't miss anything. He found a dirty sock within the sheets of one bed. But this sock was not any of the kids. So it makes you ask just how clean the sheets were? When was the last time the sheets maybe were changed? Having come through Covid and all in the recent years, I would think cleanliness would be of the utmost importance to achieve.
Finally, for the price being charged, you would think that some of that money would be put back into the upkeep of the unit but it was apparent that it was not. The couches were dirty and or stained, the beds were very noisy with routine movements, and the mattresses were very broken down and not comfortable.
The unit as a whole has great potential. The unit is overall very spacious, especially the way it is layed out.
I would not recommend to others without change first.
R&J W.
Aufenthalt von 2 Nächten im November 2023
