Oasis Paradise Großer Eckkanal

Hi Darron, We are glad you enjoyed your stay at the Wine Down house and we hope to see you back soon! Safe travels,

Good afternoon, I am new here at the Vacation Rental Dept. I have been doing Review Audits regarding poor reviews. Thank you for your review, although at the time their was a storm in the Gulf, which could have caused issues with the internet. It does always work, so our apologies for that matter. The second issue was the roaches, I did speak with the owner, and they mentioned with the higher than normal water in the canal it may have been the palmetto bugs which are from the palm trees. I do apologize for all of your inconvenience during your stay.

Plumber came to the house and was unable to get a part that was needed for a side mounted toilet, which is not a common style of toilet (toilet has since been replaced) - there is two toilets and bathrooms on the main floor, as well as another bathroom on the ground floor. This renter also called claiming we had changed out kitchen appliances prior to his arrival, which is absolutely not true - The same appliances that our in the pictures are at the property. Refrigerator is not rotting and is clean on the inside, with a few spots of rust on the outside (it does sit outside close to the water and is intended for drinks, ect.). This guest also never called and asked about any sports channels, or we would have been happy to inform him of what channels are available at this property.