2/10 – Ungenügend
Gary W., San Clemente, CA
15. Jan. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Very unexpected
We arrived to find the condo extremely cold inside and immediately turned on the baseboard heat and tried to light a fire. We went to dinner hoping to come back to a cozy warm condo but found that it was as cold as we left it. The baseboard heat did not work, the single heater mounted in the wall was on and producing heat, but not enough to heat the whole unit. We noticed a small portable heater by the bathroom and now know why its there. We turned that on, turned up the single wall unit and went to take a shower. That didnt work out well either. The shower head was leaking so badly around the head itself, not the connection that there was almost no water pressure. We showered and decided to use the oven (electric) to get some heat into the unit and tried again to light a fire. There was no gas to the fireplace and maintenance came and verified that. the next day I purchased a new shower head and installed it so we could at least shower. We made several calls to Vacasa and they were of no help. We finally after 3 days of trying to get them to communicate with us and get some heat working, had to move out. Trying to find a room during the Holidays was difficult and ended up spending big $ per night at Sun Valley Lodge for the remainder of our trip. I did finally speak with Vacasa and they offered us almost nothing for our troubles. The condo was a 6 night rental that was expensive for the stay. I will not use Vacasa again for their lack of customer service.
Gary W.
Aufenthalt von 6 Nächten im Dezember 2023
