Smith Lake Rentals & Sales - FLAT ROCK CABIN - Geräumige überdachte Veranda in der Nähe der Duncan Bridge

Thank you for the 5‑star review. We're glad Flat Rock Cabin's location worked well for you! It's great to hear our communication was timely and efficient. We appreciate you choosing Smith Lake Rentals and would love to welcome you back.

Thank you for the 5‑star review. We're glad Flat Rock Cabin was one of your favorite stays at Smith Lake. It's great the location, views, and open floor plan worked well for your group, and that every bed filled without feeling cramped. Happy the boathouse made docking easy and that our team communicated promptly. We appreciate you choosing Smith Lake Rentals and would love to welcome you back.

We hope you will come back and stay again with us soon at Smith Lake Rentals!

Thank you for the feedback. It is the end of the season and there are a few things that need attention. Owner is adding lighting on the walkway, fixing the one slat on the swing, will look at replacing the slip covers, and is replacing the hammock. The water stain on the ceiling is an old ac leak and he is waiting to paint the entire room. We checked the fans and they had some dust on them but not as you described. Matter of fact the cleaners had cleaned them recently. I assume you meant the return air vents which we checked and they had clean filters. The outdoor picnic tables will always need wiping down as it is impossible to keep clean in the outside. Flatrock owners have been updating the house every year and are very close to being complete. After going by the house I feel this review, which was helpful to point out some things were were unaware of, is unfair and overly critical. Don't base your opinion off this one review. See the other 5 star reviews.

Thank you for sharing your feedback. We're glad to hear you enjoyed the incredible lake views, comfortable rooms, and mattresses during your stay. We sincerely apologize for the issues you experienced with the kitchen appliances. Unfortunately, despite our maintenance team's efforts, we were unable to have the oven replaced before your departure. We understand how frustrating this was, especially for guests who enjoy cooking during their vacation. We are pleased to share that the oven has now been fully replaced, and the microwave has also been replaced. We appreciate your comments regarding the kitchen inventory and property upkeep as well. Guest feedback helps us identify areas where improvements are needed, and we are reviewing these concerns with our team. We regret that these issues impacted your experience and ultimately influenced your decision not to return. Thank you for staying with us and for taking the time to provide your valuable feedback.