6/10 – Okay
Bruce H.
20. Sept. 2025
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Excellent location within walking distance of downtown, grocery store, and light house. Excellent view of Harbor. Room was clean, overall, with the exception of the toaster which had significant bread crumb accumulation. We did not use the toaster but cleaned it prior to departure. Would suggest adding cleaning of toaster to Housekeeping checklist. We had a question following our departure and called Carol to discuss. Our phone call went to voicemail so we left a message requesting a return call. A return call was not received so we called the next day. Again, our phone call went to voicemail so we left a 2nd message requesting a return call. A return call was not received so we called again the 3rd day and left a 3rd voicemail message requesting a return call. We then received a text message from Carol with a reply "Check your email . . . " We placed a 4th call and left a voice mail message requesting a return call to discuss the situation but have not received one at the time of this feedback. We were planning to stay at this location for our trip next year to Beaver Island but will now seek accommodations with a Host who is welcoming and willing to speak with customers on the phone regarding questions.
Bruce H.
Aufenthalt von 3 Nächten im September 2025
