4/10 – Mangelhaft
katie s.
30. Aug. 2025
Gut: Check-in
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Our family had a wonderful time in the Outer Banks & enjoyed being close to the beach and decently close to shops. We’re very thankful we could still come after Hurricane Erin since many people worked hard to make that possible, even though we lost a day.That said, the home’s condition was not what we expected from the VRBO images, and none of the issues were disclosed. There were holes in walls, stained/torn carpets, rusted bunk beds, scratches, dusty areas, water-damaged floors, & nails sticking out. The hot tub leaked when in use. Window units, though likely added for cooling, were taped in w/ masking tape, blocked balcony access in some rooms, & gave the home a run-down look. (Surf or Sound offered to remove them, but we declined since they were the least of the problems.) We also purchased cleaning supplies ourselves—though Surf or Sound did offer to send cleaners, we preferred not to have people in/out during our stay.We understand beachfront homes may have wear, but guests pay fees meant to cover damages & upkeep. For the price, we expected safer conditions & a listing that more accurately reflected the property.
katie s.
Aufenthalt von 7 Nächten im August 2025
