6/10 – Okay
Steve R.
1. Juli 2025
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Service issues
The air conditioning stopped working on Monday and when we contacted the Concierge who texted us prior to our arrival she stated that that wasn’t something she dealt called another number. When we didn’t hear back from them, we called back and they stated that one of the owners had gone there herself and addressed the issue. When we came back, the air-conditioning was working but went out again at approximately 9:30 PM. When we contacted the agency, we finally got the owner to call us back. She walked me through restarting it several times to no avail. The owner then stated that she couldn’t get anyone to come at this point. I asked her why and she stated that “it’s expensive to live in the keys and it’s a busy week and all the technicians are already on their last jobs.“ I told her that this problem started at 4 o’clock And that it would’ve been better if an HVAC technician was called at that time . She then stated that we could either “sleep on the porch or get a hotel room“ I said I thought you said it was a busy week-how am I going to get a hotel room at 10:30 at night. I said that it was 85 outside and the porch is made of concrete. At this point, she did contact HVAC guy and stated that he was coming at 11 o’clock. We waited up till 1130. He came the next morning cleared a blocked drain line. The property in general was fine. I think the pictures represent well the age and overall condition. There is no power at the dock-bring extensions if you need to charge.
Steve R.
Aufenthalt von 7 Nächten im Mai 2025
