100% Erstattung bei einer Stornierung, die mindestens 14 Tage vor Anreise erfolgt. 50% Erstattung bei einer Stornierung, die mindestens 7 Tage vor Anreise erfolgt.
Schäden und Zusatzkosten
Sie können für Schäden, die während Ihres Aufenthalts durch Sie oder Ihre Reisegruppe an Ihrem Feriendomizil entstehen, verantwortlich gemacht werden.
Max. Anzahl Gäste: 4
Sehr schönes Haus in toller Lage
Die Vermieter sind sehr nett und hilfsbereit, dabei aber nie aufdringlich. Das Haus ist bestens eingerichtet und fussläufig zu den Bars und Restaurants in Cowichan Bay gelegen - perfekt.
Double Booking caused a problem
The place itself would have met our needs, but we didn’t get to stay there. My son input the code on the keyless entry and noticed other people’s belongings in the place. I went in too and then we had to figure out what to do. There were instructions on the coffee bar, so I started texting those numbers. After a while, the owner texted back saying we were the only one’s booked those nights, they were away from the area, and to use their home next door. Again, keyless entry, and we went in. Their place was nice, but both bedrooms were on a different floor than their one bathroom, unlike the cottage we rented. This confusion basically ‘cost’ us the evening, because by the time we figured everything out we were exhausted and went to bed. The issue for me is I get up in the night to use the washroom—and traveling down and up those stairs (they were well polished and slippery), I didn’t want to lose my grip and fall.
The next morning, I talked with the lady who stayed in our place asking what happened. Apparently, THEY decided to extend their stay by a couple of nights and logged into the app and added two more nights. They thought they were good and proceeded to stay. They didn’t receive a confirmation, though, but didn’t think anything of it and proceeded to stay.
Thinking it over, perhaps the reservation app needs to be beefed up to communicate clearly that the place is NOT available. I would have enjoyed the place we booked better because both bedrooms were on the same floor as the bathroom.
It was just a problem that the owners did the best they could in the situation.
Cottage and location excellent. Without verifying facts the manager threatened to withhold my significant damage deposit. Even when proven to be mistaken he tried to delay repayment and insisted on having the last word. Needs a bit of work on customer focus.
A lovely, cozy cottage with warm hosts and a blissful view
My family of three, one child included, enjoyed our stay at this lovely property. We were within easy strolling distance of Cowichan Bay village, yet when we returned, we found ourselves up above the din enjoying a quiet respite with a full view of the harbor. Our hosts welcomed us warmly, and my child enjoyed meeting their therapy dog, Vincent. We take away wonderful memories of our time here. Thank you.