Ta Frenc Apartments - 1 SZ, 1 Bad

Thank you for taking the time to provide us with your detailed feedback following your stay. Regarding the lighting, the area is equipped with both light switches and a motion sensor at the entrance. It may be that the sensor timing is currently set too short. Thank you for bringing this to our attention we will review the timing and adjust it accordingly if necessary. With regard to the ants, once this was reported, our team provided treatment and the issue was contained. All our units are professionally treated for pest control on a monthly basis. Nevertheless, particularly during the warmer months, occasional insect activity can still occur. We will continue to monitor the apartment and take any additional treatment necessary. We have also taken note of your comments regarding the pool. Diving, excessive splashing and any behaviour which may inconvenience other guests are not permitted under our pool rules. Pool wristbands are mandatory for all guests using the pool area, and the pool is also monitored by CCTV. Our team carries out regular checks around the complex, and we will reinforce both the pool rules and the requirement for all guests to wear their wristbands while using the pool area. Finally, regarding the reported sighting of a rat outside the property, this was particularly unexpected as the complex is subject to regular professional pest-control treatment and we have not previously experienced an issue of this nature. The external bait stations had in fact been serviced on 4th September, 1 day after your arrival. Following your report, the rat in question was subsequently caught and removed. We also hold the relevant pest-control service certification and would be happy to provide this should you wish to verify the treatment carried out. Thank you again for bringing these matters to our attention.