Luxury Villa in Knutsford With Heated Indoor Pool & Hot Tub

Thank you for taking the time to leave your feedback. We’re genuinely sorry that this stay did not meet your expectations. The concerns raised relate to a very isolated incident and do not reflect the standard we normally uphold or the experience the vast majority of our guests have. The property is professionally cleaned and checked between every stay, and we consistently receive positive feedback for cleanliness, comfort, and communication. Following this visit, we carried out a full deep clean, reviewed our changeover procedures, and replaced the appliance mentioned to ensure there could be no repeat of the issues described. Clear written instructions covering heating, pool use, access, and security are provided to guests, and we are always available to assist should anything be unclear on arrival. Unfortunately, the guests chose to leave during the night before we were given a fair opportunity to attend the property and resolve the concerns raised. We did offer to assist and investigate at the time. We take all feedback seriously and continually invest in maintaining and improving the property. Many guests have since stayed and enjoyed the villa without issue, and we remain committed to providing a clean, safe, and comfortable environment for every stay. Kind regards, Chris