2/10 – Ungenügend
Sydney W.
8. Dez. 2025
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
We were extremely disappointed with this property and left the same night without staying due to hygiene, safety and communication issues. On arrival it was clear the villa hadn’t been properly cleaned. Bedding appeared unchanged with blonde hairs on pillows and sheets, plates and cutlery were greasy, the cutlery drawer had crumbs, cupboards contained tins covered in mould, and there were cobwebs in the living area. In the pool room, a banner from previous guests was still on the mirror and toys were left floating in the pool, showing no thorough clean had taken place.Most concerning was the dishwasher, which was full of thick black mould and caused a foul smell throughout the kitchen. The host later mentioned it was due to be replaced that week, meaning the problem was known. We received no information on heating, how to use the heated pool, or even how to open the gate when leaving. The house was cold, the heating controls were locked, and key facilities were unusable.Multiple patio doors were found unlocked with no key to secure them, which made us feel unsafe staying overnight. Due to the unsanitary and unsecured conditions, we all left around 2am and did not use the stay we paid for. The host initially offered a partial refund but later withdrew this despite our evidence. This property has potential but was not clean, safe, or prepared for guests in our experience.
Sydney W.
Aufenthalt von 1 Nacht im Dezember 2025
