I spent an entire week with a friend and our 18 year old daughters at this beautiful all-inclusive.
Since it was spring break and 95% full, we were not able to get a free upgrade- but I'm not sure we would have been any happier or more comfortable if we had. We loved the location and the layout of this unit, which was perfect for the 4 of us. Room service was good and the balcony a favorite spot for hanging out.
The beach concierge and food/drink service were excellent. We spent almost every day enjoying a private cabana. Note-at least during the week we were there, the Marival Residences were mostly occupied by adult groups and families with children. The teenagers did use the shuttle service to go visit friends at the Marival Hotel & Suites, which had more people their age (and the club scene, more beach activities, etc). That being said, we were glad we chose to stay in this unit and enjoy the best of both worlds! The upgraded food and the amenities were worth it. We utilized every part of the resort from the pools and jacuzzi to the spa.
Carrie was extremely responsive with questions and checked in on us frequently, both before and during our vacation. I would absolutely recommend this rental and would definitely consider going back in the future.