2/10 – Ungenügend
Courtney K.
9. Juni 2025
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Dirty and not accommodating
I'm not one to complain usually; however, after communicating my concerns to the property owner, he blamed me for not bringing these issues to his attention. I was specifically asked to only communicate with Valentina, the collaborator. Arriving at the property Valentina said she did not have a voice and she did not explain anything other than pointed at the keys and showed the key for the patio door. The master bedroom had a pair of men's underwear in between the comforter & sheets that did not belong to any of the men with me. The towels in the back bedroom had a mildew smell, we ended up buying some. The air con would not turn on and when communicating with Valentina she was unwilling to come to the residence & help fix it promptly as she stated she was not in Rome. When Valentina did say she would come, she never showed up. All of the ways explained for the air to come on did not work. Or Valentina would simply not respond at all. We went 4 of our 5 days without Air Con. The electricity went fully out when the breaker was tripped & struggled to get a response until Valentina realized we were fully out of electricity. Valentina speaks very little English so on Facetime attempting to find the breaker box was a struggle. After the breaker was tripped a second time the following day & we got it back on, the Air Con finally turned on. This property has potential to be great should the owner be more involved and attentive to how his property is being cared for.
Courtney K.
Aufenthalt von 4 Nächten im Mai 2025
