Large 3 Bedroom Apartment in Leafy Hampton Hill, Richmond

Hi Annika, Thank you for your feedback. I’m sorry to hear that there were aspects of the stay that didn’t meet your expectations. However, I’m quite surprised by the contents of this review, as you did not raise any of these concerns with me during your stay despite us being in communication on numerous occasions during your stay. As you know I was available at all times and would have been more than happy to address any issues in real-time. The front of the building is not shown on our advert, this is a common and intentional practice for the privacy and security of our guests and neighbours. Cleanliness is something we take very seriously and I would have liked the opportunity to rectify any oversights immediately, had I known. However I’m pleased you have clarified it was very clean in most areas. Lastly, the location is clearly stated on the listing. It’s unfortunate that you found it misleading, as many guests choose this property for its balance of space, value, and peaceful surroundings just outside the city. We are a 37 minute train to Waterloo. We always encourage guests to reach out directly so we can make things right during their stay - it’s disappointing that we weren’t given that chance here. Finally, the flat is a first floor flat. This is clearly shown on the floor plan on the advert with a single private stairs leading from the ground floor to the main flat area. Also, I refute that there are 18 flights, there is only one flight of stairs. Wishing you all the best.