Świętojsańska Altstadt Apartment

A superb location and a spotlessly clean place — it sounds like the stay delivered on all fronts. Your recommendation means a great deal, and we're so glad the apartment was exactly what you needed Anna, BookingHost

Thank you for your valuable feedback. We sincerely apologize for the inconvenience you experienced due to the stairs. We appreciate your suggestion and will make sure to include a note about the stairs in our property description to ensure future guests are aware, especially those who may have difficulty with stairs. On a positive note, we are pleased to hear that you found our property clean, communication effective, and found our facilities satisfactory. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Kind Regards, Team BookingHost

Thank you for your honest feedback and for sharing your experience. We are very sorry for the difficulties you encountered, especially regarding the 68 steps. We sincerely apologize for the lack of this information in the property description and will update it promptly to ensure future guests are better informed. We also appreciate your comments about the lack of assistance from the host and regret that we did not meet your expectations in this regard. We strive to provide a comfortable stay for all our guests and will work on improving our communication and support. We hope that despite these challenges, the apartment itself met your needs. We wish you good health and all the best. Kind Regards, Team BookingHost

Dear Aldona, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please note that the amenities and supplies available in the apartment are clearly outlined on the listing page to help guests prepare accordingly. We regret that the communication did not meet your expectations; however, we are continuously working to improve our communication methods to ensure timely and effective support for our guests. Your comments are important to us, and we appreciate you bringing these matters to our attention. Kind regards, Gabriela BookingHost