2/10 â UngenĂŒgend
Furnished H.
30. Sept. 2025
Gut: Sauberkeit und Lage
VerbesserungswĂŒrdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
We specifically selected this accommodation based on the advertised king-size bed, which was a critical factor in our booking decision given that my husband is 6'6" tall and requires adequate sleeping space for comfort.Upon arrival, we discovered that the bed provided is actually a queen-size bed, not the king-size bed as advertised. This discrepancy was further confirmed by a note left by the previous guest (attached for reference), indicating that the bed was replaced just prior to our arrival. We noted that the current listing continued to advertise a king-size bed and displays corresponding photographs, which creates a misleading representation of the actual accommodations.Had we been aware of this change prior to our arrival, we would have made alternative arrangements and selected a different property that could accommodate our specific needs. We paid a premium for this accommodation specifically to ensure access to a king-size bed for our two-night stay.We attempted to contact VRBO, cottages.com and the landlord directly and only heard back from VRBO with an initial investigation number but have yet to hear a resolution from any party and it has now been 7 days since we checked out. Also, the check-in process is not very well detailed. You have to locate a locker, in the lobby, with the associated apartment number on it and there is a key box inside of the door. This is not well outlined on the check-in instructions.
Furnished H.
Aufenthalt von 2 NĂ€chten im September 2025
