4/10 – Schlecht
Shaunna D.
29. Apr. 2024
Gut: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in
Awful check in
Our apartment got changed last minute but the check in company wasnt informed by the owner, so we recieved the wrong key code and room. We let ourselves into our supposed room which was occupied and extremly embarresing for us. When we went back to the property agent, we explained what happened and finally got the right key and room. The lady from the agency was very understanding and it was not her fault at all. She was not kept up to date by the property owner.
Also there is no where to park close enough so whilst i unpacked the car, my partner was putting our bags in our room. She placed our luggage outside the apartment whist unlocking the doors and when she came out, she noticed our luggage was no longer there and had been stolen. We got incontact with the owner and drove back down to the property agents (for the 3rd time) and asked for cctv, the lovely lady from the agents told us she would get back to us after she got hold of the property owner. After this we were told that the camera's around the apartment arent in use and to contact the police instead by the property owner.
The process of getting checked in toke over an hour. Thankfully the women from the agents was very helpful over a rather stressfull evening..
Shaunna D.
Aufenthalt von 1 Nacht im April 2024
