4/10 – Schlecht
Amy P.
22. Apr. 2024
Gut: Check-in und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Leaking ceiling
Unfortunately during our stay the shower in one of the rooms flooded one entire room and leaked through the ceiling onto the sofa. It was clear this isn't the first time it has happened as the door is warped and you can see where they have tried to fix it before.
I notified the out of hours person but they didn't appear to seem surprised, I called twice, first to notify the flooded room and then to notify about the ceiling. I called at 6am and I believe a maintenance person came out eventually around half ten however we had left the property. They did not contact me or try to come to the property again, we refrained from using that shower.
The showers in the other rooms are extremely dangerous, the water does not drain fast enough so there is puddle of water on the floor and it is very slippery.
The heating in the property is set to come on at certain times 22-24 degrees which meant waking up and feeling like you were in a sauna.
We were also notified two weeks before our stay that the pool was closing the weekend we were there, we were given the option to change the weekend however due to the late notice we couldn't move. We were given £100 to spend at the terrace bar.
We were asked to pre order food at the terrace bar which we did, it took well over an hour for the food to arrive and one meal was missing.
We were still able to enjoy the weekend with Weymouth 20 minutes down the road and the spa treatments were lovely however I wouldn't stay in this property again.
Amy P.
Aufenthalt von 3 Nächten im April 2024
