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8/10 – Gut
Terri T.
7. März 2024
Review of the Beech Tree House
Pros: Absolutely gorgeous home with some of the nicest bedrooms I have seen on a quiet street. I loved the high ceilings and large windows as well as having access to three bathrooms (plus another half bathroom). This place is perfect for families and the kitchen is very well equipped, especially once a broom and new pots were provided to replace the damaged ones. The cleaning services are excellent, though some deep cleaning would be helpful (i.e., inside kitchen cupboards and dealing with cobwebs on the high ceilings). Perhaps a couple more bins would be useful in the home (there is only one bin for rubbish for the whole house, in the kitchen). I would be happy to stay in this house for longer, if it were available. Location is excellent, close to shops and the city center. Showers are excellent. Heating is fine, but the radiators in the living room don't heat well -- maybe they need to be bled? I would definitely like to return to this house for future stays!
Cons: unfortunately, there is a problem with the washing machine. It keeps re-filling with water, following a load of washing (typically a day or two after) and the smell is very unpleasant (eau-de-sewage). This problem needs to be fixed by a professional. Stays York gave me 'deep clean' product but this will not fix a systemic problem. The TV also had multiple problems, disconnecting from the Internet, channels not working, signing out of Netflix. These two issues are not enough for me to dissuade me from leaving the beautiful home, but it would be great to fix these relatively minor issues. Stays York doesn't always respond as promptly as they perhaps could, but the people working there have always been very nice and helpful.
