Herrlich gelegene Marina Apartment - Superb Waterside Ansichten

I am aware of this anomaly with the Homeaway web site and have pointed it out to them. We operate a minimum charge for short stays and so please check before booking. Update... As stated, I operate a minimum charge for part week stays. The Homeaway site merely divides the week by 7 then multiplies by the number of nights required. Therefore I have had to state my minimum charge in the notes below the rates on the Homeaway site. Please refer to these notes when booking during the low season in particular.

Hi, thanks for your feedback. We’re glad you enjoyed your stay. We charge a cleaning fee, which is what it costs us, so that we are able to offer our guests a lower nightly rate, meaning the longer you stay with us, the more you save!

A bulb can blow at anytime which is why spares are left at the property. However should you have felt unable to replace it yourself a simple call to Alan who you liaised with at the time of your arrival would have resulted in him replacing it immediately. To mark the property down to 3 stars for a blown bulb is hardly justified....

I’m sorry that you didn’t enjoy your stay and thank you for taking the time to give your feedback, which we take seriously. We want all of our guests to have a relaxed and peaceful stay, but we cannot do anything that will benefit you own stay if we are not told of your concerns until after you have departed. We were not aware of the issue with the mattresses. If you had let me know of the issue after the first night, we would have happily replaced the mattress with a new one, whilst you were still in the apartment. Since your stay we have replaced both twin bed mattresses with new 1000 pocket spring mattresses and removed all of the older bedding and towels from use, that the cleaner was mistakenly using without our knowledge. The apartment is throughly cleaned after each guest departs and we have spoken to the cleaner about checking all crockery used and washed by prior guests and rewashing. We hope all our guests get to enjoy their stay in the beautiful surroundings of the Marina. We take great care in the furnishing, presentation and finish of the apartment and most of our guests are extremely pleased with the apartment, we regularly receive 5 star reviews, (including from guests that stayed either side of your stay with us), with many of our guests becoming frequent repeat visitors.