2/10 – Ungenügend
Christopher G.
14. Juni 2025
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Disaster with rats as a bonus
My stay here almost ruined my vacation. Avoid this "Cozy" apartment and VRBO. The host often didn't respond to messages. He refused to give me the address in advance. The morning of my arrival, I was informed that the apartment would not be ready as promised at 4PM. Host did not give me an estimate of the when the apartment would be available. I would have found a hotel, but I had already paid for 5 nights. Host said someone would meet me there at 6PM (2 hours late). We waited on the front steps until 7 when host's brother showed up with the key. The apartment wasn't as advertised. The lift doesn't stop at the apartment's floor. No dishwasher or clothes dryer. The "balcony" is a hallway used by all tenants. The freezer was so totally iced, and the oven was filthy. I ate breakfast with a lovely view of rats eating the refuse in the street. 3 days pre departure, I started asking what to do with the keys with no response. 2 days later, I received a canned departure message telling me to leave the keys in the lockbox, without giving the location or combination. No response to request for that information. I contacted VRBO, and eventually received the combination and even later the location of the lockbox. VRBO informed me that they would not help me receive a refund due to the fraudulent description of the apartment. Overall it was an entirely disagreeable experience.
Christopher G.
Aufenthalt von 5 Nächten im Juni 2025
