4/10 – Schlecht
Astrid S.
3. Aug. 2022
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Not as advertised
The photos on the ad looked nice and the amenities sounded good but we were disappointed to find green mold in the coffee maker and black slime in the washing machine; an intermittently functional microwave and an ineffective clothes dryer with a door that popped open when we tried to use it and a panel in the bottom that wouldn't stay on. The kitchen was inadequately provisioned: there were no usable knives to cut vegetables and we had to buy a pot to cook pasta. The cutlery was oily, needing a good wash before we could use it. Two chairs in the kitchen were wobbly - my 88 year old mother fell off one, bruising her knee. We ultimately had to move both chairs out of the room and two people stood to eat. There was no coffee grinder or travel cot to be found despite saying they were available in the advertisement - we rented a cot for the infant travelling with us. There was no living room so any socializing was done in the kitchen, which was missing two wobbly chairs.
The main issue was around expectation management - for the money we anticipated finding a liveable space where we didn't have to spend time cleaning before using anything and where there would be basic supplies for cooking at home.
The place was ideally located within walking distance to the city centre and the bed sheets were clean.
This seemed more like a hostel or a student house than a place where people would vacation comfortably.
Astrid S.
Aufenthalt von 10 Nächten im Juli 2022
