Hibiscos Apartment - Minho's Guest

Hello Katherine, Here we go again with you. From your very first reservation with us, you have shown a constant pattern of complaints, many of them minor, exaggerated, or raised in a way that suggested a continuous search for attention rather than genuine resolution. Despite this, we repeatedly went out of our way to accommodate you. On Christmas Day, based on your insistence and the urgency you created around minor issues that could have been reported earlier, we personally went to the apartment to bring additional items and address your concerns. This was done in good faith, sacrificing our personal time on a holiday to assist you. Instead of appreciation or basic respect, your response afterward was dismissive and mocking, which we find completely unacceptable. While no accommodation is perfect, every issue you reported was addressed immediately and responsibly. What we will not accept is being treated with sarcasm or disrespect after making extraordinary efforts to assist a guest. For this reason, we consider this matter closed and confirm that we will not host you again in any of our apartments.