2/10 – Ungenügend
Steven W., Rogers
1. Juli 2022
Gut: Sauberkeit
Verbesserungswürdig: Check-in und Kommunikation
Horrible Service! Property Didn’t Have A Host or Any Communication
Prior to our stay I tried to reach out to CleanBNB who apparently manages this property. I never got any kind of reply even after calling VRBO about the lack of contact. We were , however, contacted by email a couple days prior; so I was relieved. We were asked to communicate via WhatsApp, which we did. Communication for 2 days was good as we traveled from Siena to Rome to meet her. We were greeted by a lady who gave us the keys and proceeded to the apartment while we waited downstairs so she could check the apartment. This was frustrating since it was a sweltering hot day after traveling by bus to get there with luggage. She apparently got trapped in the broken elevator as another nearby resident help free her from the lift.
We were never notified that a huge loud outdoor rock concert was being held on our block of Piazza del Popolo. It was very loud Friday and Saturday until after midnight. This might have been okay had we known and not scheduled early morning tours of Vatican and city. She said she didn’t know anything about it. But isn’t it the hosts responsibility to know and communicate??
When we checked in we pointed out that we needed coffee pods , paper towels and a lightbulb to replace one that was burnt out. All she was focused on was taking pics of our passports and getting money for the local taxes. We were told to contact the owner Clean BNB by email. Really?? I also pointed out that the closet was completely jam packed with spare bedding. There was nowhere to unpack our clothes. She did NOT care at all! She said again to contact the owner; by email and she was just for check-in .
She then left the apartment as we stood there in disbelief of her rude dismissive attitude. She never responded to multiple text via WhatsApp. Then completely ignored us.
We bought our own coffee, pods, paper towels and unplugged the lamp without a working bulb. There were not any empty electric outlets to plug in our cell phone chargers anyway. The entry area and stairway of the building was dirty and plaster falling apart . Elevator did not work to get us to the fifth floor.
Shower in bedroom would not drain properly. The building is a dump. Do not look out the back windows of apartment it is disgusting.
VRBO should drop this property and consider not representing Clean BNB since they are so extremely unprofessional and rude. I am reluctant to ever use VRBO again. Our other weekend rentals went great compared to this VRBO reservation!
Steven W.
Aufenthalt von 4 Nächten im Juni 2022
