8/10 – Gut
George A., LONDON
10. Juni 2023
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Great central apartment.
The apartment is on the fifth floor of a building on Calle Del Principe. There is an elevator. The apartment was as advertised and is very clean. The kitchen had everything. There is some noise from the street below, especially at the weekends, but that is to be expected as you are in the centre of Madrid. If you are a light sleeper bring earplugs. There are plenty of restaurants and bars in the area. I loved the view from the balcony of the street and the Four Seasons Hotel.
The one negative aspect was the check-in process. I called the telephone number as requested to inform the company of my arrival at 4 pm. I was told that as they were busy they would have to meet at 4.30 pm. I arrived at the apartment, and no one was there. I waited 30 minutes before I called the office. Unfortunately, the woman I spoke to was not able to help me and said she would pass on a message.
I finally sent an SMS to the person who was going to check me in, who told me he would arrive in 10 minutes. 20 minutes later he arrived so in total I waited 50 minutes. After a long day travelling, this was not a great way to start my stay. I think this should be improved either by employing more people or providing more realistic check-in times
Overall this apartment is great, secure and well-managed, and I would stay there again.
George A.
Aufenthalt von 10 Nächten im Mai 2023
