4/10 – Schlecht
Tracey S.
27. Feb. 2023
Gut: Check-in
Verbesserungswürdig: Kommunikation
A disappointing experience
We go to Spain every February and were looking forward to this years trip to Orgiva but it turned out to be a very disappointing experience.
Lots of issues including:
1.Bad communication from owner, badly copied and pasted emails with wrong names and holiday details.
2. Property in centre of town , not a rural location, and concerns about property safety.
3. Very steep and narrow driveway to enter property need good driving skills to access.
4. No hot water to one villa ( boiler needed re-lighting) but still only luke warm rest of week.
5 . Battery bleeping in bedroom smoke alarm, lounge one missing despite huge fire risk of many plugs and extension leads plugged into sockets. Manager brought wrong sized batteries to replace.
6. No carbon monoxide alarm despite a wood burner, that smoked so much on the first day we couldn't use, not good in a chilly February.
7.Lack of equipment in kitchen and no cleaning products , much needed as bathroom smelt of cat pee.
8. Swimming pool out of use , despite being advertised , only told a few days before we arrived.
9. No wi/fi . Rude communication from owner accusing us of breaking router , wanting us to deal with repair company and wait in for them.
Its a shame as it could be great, cottages are lovely and beautifully decorated and in stunning grounds with a large choice of outside areas, we ate breakfast outside every day.It just felt like it had been shut up for winter and not much care given to re-opening it for guests .
Tracey S.
Aufenthalt von 8 Nächten im Februar 2023
