Luxus Villa auf Santorin | Villa Elysian Enas | Privates Tauchbecken | 2 Schlafzimmer | Oia

Dear Kelly, We appreciate your feedback and are genuinely disappointed to hear that you feel the 3* review does not accurately reflect your experience. We take every review seriously, and it's important to us to address any concerns our guests may have. Our staff at VillaMore have also stayed in the villa, and they believe it is well worthy of a 5* review. Your suggestion about the potential reason for the lower rating is duly noted. We want to assure you that we continuously strive to provide the best possible experience for our guests, and your feedback is invaluable in helping us achieve that goal. We will take your comments into consideration as we work to improve our services and the accuracy of our listings. If you have any additional feedback or if there were specific aspects of your stay that you feel could be improved, please don't hesitate to share them with us. We are committed to making every guest's experience exceptional. Once again, thank you for choosing VillaMore for your holiday, and we hope to have the opportunity to welcome you or your guests back in the future with the aim of exceeding your expectations. Warm regards, VillaMore

Dear Cecile, Thank you for taking the time to share your feedback regarding your recent stay at the Finikia Cave villa in Santorini. We sincerely apologize for the inconveniences you experienced during your time with us and appreciate your thorough review. We regret to hear about the challenges you encountered, particularly regarding the hot tub temperature, mattress comfort, hot water availability, and the clarity of room layout information. Providing a seamless and enjoyable experience for our guests is of utmost importance to us, and we are disappointed that we fell short of your expectations in these areas. Rest assured, your comments have been shared with our property management team for immediate review and action. We will work diligently to address and rectify these issues to ensure they do not persist for future guests. Your insights are invaluable as they help us identify areas for improvement and enhance the overall guest experience. We understand the importance of transparent and accurate information when booking accommodations, and we apologize for any confusion regarding the layout of the villa. We will take steps to ensure that our property listings provide clear and comprehensive details to assist guests in making informed decisions. Once again, we apologize for any inconvenience you experienced and appreciate your patience and understanding. Should your travels bring you back to Santorini in the future, we would welcome the opportunity to regain your trust and provide you with a truly exceptional stay. Warm regards, VillaMore