Moderne Erdgeschosswohnung - familienfreundlich, Benamara, großer Pool

Thank you Julia, I'm glad you enjoyed your stay at the apartment and had a lovely holiday.

I was disappointed to find out that there were some issues (primarily with the cleaning) on this guest's return. If they had been brought to my attention on her arrival, they could have been resolved immediately with an extra clean, and she could have enjoyed her holiday fully. The matter has been addressed with my property manager and cleaners, and the policy on allowing pets in peak season has been reviewed. Whilst I am sorry that the standards fell below what was expected on this occasion, I would have appreciated the opportunity to resolve them at the time, as I take pride in ensuring my guests have a really enjoyable stay at the property. However, all feedback has been taken on board to ensure the standards do not fall again.

Thanks Kevin, I'm glad you had a great holiday.

Thank you for your review and I'm pleased you enjoyed your stay.

Thanks Carl, I'm so pleased you and your family enjoyed the apartment. Please recommend it to your friends and family who are thinking of visiting the area. Thank you again for your booking.

Hi Joan and family, I'm delighted that you and your family had such a wonderful holiday. I'm glad you liked the new decoration and am pleased that the apartment had everything that you needed. You are welcome back anytime!

As the owner of the property I feel that a full explanation is required for this review. This guest rented the apartment with six friends during August 2013, and sadly they caused malicious damage to the property during their stay, which resulted in their security deposit being retained. Following their departure, a large hole in a cupboard door was discovered (I can only assume it has been kicked with some force,) an electrical socket had been pulled away from the wall, and several of the slats of the camp-bed were broken or missing. I accept that fair 'wear and tear' does occur, but this damage was wilfully caused - and I had no choice but to retain their security deposit to pay for the repairs and for a replacement camp-bed. At no time during this guest's stay was I (nor my on-site property manager) made aware of any shortcomings with the property. The terms and conditions of the booking clearly state that any issues should be raised immediately, so they can be dealt with promptly and resolved satisfactorily. If such issues had been raised during their stay, any shortcomings could have been resolved. The apartment is regularly updated and items are replaced when they have become worn or broken. My property manager is available to resolve any maintenance issues, and I have had several enquiries from guests who have loved the apartment and are looking to re-book next year. I therefore find it difficult to believe that the alleged issues raised in this review are any more than 'sour grapes,' and a deliberate attempt to cause damage to my business.