STRAND BENALMÁDENA APT. 1 VORDERES SCHLAFZIMMER MEER

Thank you for taking the time to share your feedback. We are truly sorry to read that aspects of your stay did not meet your expectations, and we regret that you experienced these upsetting situations. Regarding the neighbour, we had no prior record of incidents involving this person. As soon as we were informed, we cooperated fully and were relieved to know that the authorities intervened to ensure everyone’s safety. Unfortunately, the behaviour of other residents is something we cannot foresee or control, but we always act promptly when notified. Concerning the lift, although the apartment is located on the street-level/second-floor access and using the lift is optional, we are very sorry to hear about your wife’s injury. The building management is responsible for the maintenance of all communal facilities, including lifts, and we were informed that the issue had already been reported to the maintenance company. Nevertheless, we completely understand your concern, and we hope she has a swift recovery. We appreciate your comments, as they help us continue improving the experience for all our guests. If you wish to discuss anything in more detail, we remain at your disposal.

Many thanks for your staying and 5 stars ⭐️ review!