Keuka Eastern Hang Eigenschaft

We are sorry to hear that Holly did not enjoy her stay. In over 8 years of hosting guests at our property, this is the first complaint of this nature we have received, which we feel is important for future guests to know. Our home is supplied by well water, which is very common in our area. At times, this can cause minor rust staining due to natural minerals in the water, but the water is tested and safe. We thoroughly inspected the property after departure and did not find stained bedding or unclean conditions as described. Internet service in our rural area is provided through Verizon and, while generally reliable, occasional fluctuations are unfortunately outside of our control. When notified, we immediately rebooted the router and contacted Verizon to confirm there were no service issues. Our listing also clearly states that personal consumable items such as shampoo and coffee are not provided, as many guests prefer to bring their own brands and supplies. Even so, we promptly went to the store to purchase requested items in an effort to accommodate the guest. Regarding the shortened stay, Holly had previously inquired months earlier about departing early, but we explained at that time that holiday weekends require a 3-night minimum stay due to our short seasonal rental window. We take great pride in maintaining a clean, comfortable property and in providing responsive communication and hospitality to our guests. We encourage future renters to review our many positive

Thank you for the kind review. We enjoyed hosting you! Hope to see you again when you are in the area!

Thank you for the kind words, Jess. We look forward to seeing you again! Meg and Rich

Thank you for you kind review, Pedro. We are thrilled to know that you enjoyed your stay!

Thank you for your kind review, Jill! We are so glad to know that you enjoyed your stay. We hope you will visit again!

We are glad you enjoyed Leisa! Please come back anytime!!

We are thrilled to know that you enjoyed your stay with us!

Thank you for the review Michael! We enjoyed hosting you and friends. Please come back any time!

Thank you Scott!! You were a wonderful guest! Hope you will visit again!

Thank you Warren for the nice review, it was great to have you back.! Glad you enjoyed! Best wishes!

Thank you, Howard. We hope to see you again! Meg and Rich

Thanks so much Ann Marie, we are thrilled to know that you enjoyed your stay!!

Thank you for your kind review and for your suggestion...we appreciate knowing what our guests think would enhance their experience! Hope to see you again! Meg and Rich

Steven, We are thrilled to know you enjoyed. Please come back anytime! Meg and Rich

Marcy, We are thrilled to know you had a great time with friends! Thank you for leaving our home so tidy! You are welcomed back anytime! Meg :)

Thank you so much for your kind and thoughtful review. We loved hearing about your annual sisters' trip and are so glad the house worked well for the time together! We also appreciate you mentioning the well water and your understanding. This summer brought an extremely rare drought to our area, which can sometimes cause a temporary sulfur odor. The water is fully treated and safe, and this is not something guests typically encounter. We are grateful for your feedback and would love to host you again in the future! Cheers, Meg and Rich

What a wonderful review, thanks so much Filomena!! We are so happy to know that you enjoyed your time together in our home!

Rebecca. Thank you for the review. We value your feedback as we want to make our guest's experience is as enjoyable as possible. To clarify to future renters, there are 3 spacious bedrooms (2 queen and 1 king), that accommodate 6 guests. Should you be looking for additional guest space, there is another suite with bed, bath, living and kitchen on the ground level for a fee. The air conditioners are in the windows of each bedroom and on the main floor. If windows are kept closed, it remains very cool in the home. Additional bath towels will be added. Thank you again for your comments Rebecca and for staying with us. We truly appreciate the care you showed our home!

Thank you for the positive review Laurie! We were thrilled to welcome you and your family back this year!

Thank you so much for your thoughtful review and for sharing so many details about your stay. We're glad the home offered the peaceful retreat you were looking for while still allowing easy access to the Finger Lakes attractions. It's great to hear the deck, hot tub, and outdoor spaces were a highlight and that you found the home comfortable and well stocked. We also appreciate you noting our responsiveness- it's important to us that any issues are addressed as quickly as possible. As for the well water, the home uses a private well that is routinely treated and safe. During extreme dry spells, like the one we experienced this past summer, a temporary mineral odor can occur, though this is uncommon. We truly appreciate your feedback and would love the opportunity to welcome you back. Meg and Rich

Thank you for the wonderful review Steve! We are thrilled to know how much you enjoyed your stay! We welcome you back anytime!!

Thank you for the wonderful review! We are thrilled that you enjoy the property and mostly, that it was a welcoming space to make new memories with lifelong friends! We look forward to your next visit!