6/10 – Okay
Helen L., Harrogate, North Yorkshire
27. Jan. 2023
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Two night break
We booked a two night stay at this property at the beginning of January 2023. The house was lovely, nicely decorated, very clean and spacious. The location was great, we were practically in the grounds of the abbey and the views of Whitby were amazing. We had zero complaints about the inside of the property.
I did have a fall on the pathway leading to the door of the property as a large stone bollard was placed across the pathway and as there was no outside lighting and the bollard was not highlighted in anyway the fell over it in the dark and suffered some nasty cuts and grazes, it was a shame is it happened within two hours of checking in so put a slight dampener on the break! So just be careful of that bollard if you stay.
We were really keen to re-book this place and we even had a few friends that were interested after we showed them the pictures however we won’t book this place again due to the after contact with Home Stay who are the company that look after the property.
I left a couple of things behind at the house and it took 4 emails and 2 phone calls over a period of two weeks to finally be told they didn’t have my items. Two items were left in the washing machine by mistake and they have claimed that nothing was handed in. I know full well that they were left so to tell me that house-keeping didn’t find anything was a blatant lie as well as being fobbed off for two weeks. The items weren’t super expensive but did cost me £50.00 to replace, as one item was a equa-fleece dog all in one suit and a pair of bamboo socks. It was just so disappointing that they clearly have some very dishonest staff who would happily help themselves to guests property, whether that was keeping it themselves or disposing of it because they couldn’t be bothered to save it for me.
I also sent through the pictures of my injuries after the fall and I just received a ‘sorry about that and the ‘bollard was put there by the neighbour so not really our problem’ type of response - despite the bollard being on the pathway leading to the door of the property.
Anyway, all I would say is, the house is lovely you will not be disappointed but just be very aware of the stone bollard and do not accidentally leave any items behind as you will not see them again.
Helen L.
Aufenthalt von 2 Nächten im Januar 2023
