6/10 – Okay
David B.
31. Okt. 2021
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Beautiful property, exceptional views, challenges contacting the host after arrival
What we liked:
• The condo is very nice and had plenty of room for the two of us
• Plenty of storage for our belongings
• The bed and furniture were comfortable
• There was a full size refrigerator, dishwasher, and washing machine in the apartment
• The building is well maintained and in a great location across from the Malagueta Beach
• The view from the balcony was spectacular – we never tired of the view and spent a lot of time there watching beachgoers, listening to live music played on the beach, and watching cruise ships arrive and leave the port
• The photos on the VRBO site accurately represent the apartment
What we didn’t like:
• We were told to go to the office to pick up keys to the apartment. This was misleading; there is no office. We had several questions for the office personnel when we arrived there, but were surprised to find no office at the address we were given. Instead, there were 5 or 6 key holders built into a wall at the “office” address. This is what we were sent for instructions to get the keys:
• We arrived late Saturday night so it was hard to see the numbers we were given for our key box, but were eventually able to retrieve them
• The “office” is located about nearly a mile (about 5,000 feet) from the apartment. So if you’re arriving from the airport and have luggage, it is best to hire a taxi to bring you there, get the key, and then go to the apartment; especially if you’re arriving late in the day when it’s dark.
• There was only one set of keys available. This was inconvenient for us as you need a key to enter the building and to open the apartment door. If either of us needed to go outside to the store or some other errand, the other had to remain in the room or they’d be locked out
• There were no instructions on how to connect to the internet in the apartment, so we were unable to use the internet to contact the hosts with our questions/issues, one of which was how to connect to the internet
• We tried to contact the hosts Saturday, Sunday, and Monday to respond to a number of questions we had. And because we didn’t have internet access, we had to enable our cell phone to call them several time and leave messages using the number posted on our front door, send several e-mails to them via VRBO, and to send several e-mails to them using the address posted on our front door. It took three days to get a reply from the host. When they finally responded, the host said they have “reduced hours” (none) on weekends.
