2/10 – Ungenügend
Melanie
1. Aug. 2023
Verbesserungswürdig: Sauberkeit, Ausstattung, Zustand der Unterkunft und Kommunikation
When we arrived the apartment was not as clean as we would expect - pubic hair on toilet seat, shower was dirty with grime, microwave dirty, dishes in dishwasher, house dusty and dirty, scuff marks from suitcases on the floor.
The Second bedroom has two beds but they cannot be separated therefore not a twin.
We acknowledged this was part and parcel of bookings but when we attempted to shower there were water issues - hot water took 15 mins to get warm then the hot water ran out within one shower, when I messaged her she said this is common on the island as many people shower at the same time?
Then our second night further water issues - after arriving from a day at the beach and two of the four of us showering there was no water at ALL, all taps not running hot or cold water - again I called Simona, who said it is an “island issue” and suggested we use garden water or knock on neighbors with a bucket for water - really!
There were many issues with Simona - late check in, late responses, no responses & excuses
Would like this property removed from Expedia.
And we wish to put in a formal complaint
Justine & Raymond Hughes
