2/10 – Ungenügend
Fred M.
4. Mai 2023
Gut: Lage
Verbesserungswürdig: Check-in und Kommunikation
Ruined holiday
Part of the criteria we requested was Wi-Fi availability. We arrived during a bank holiday and had to find our own way around. The Wi-Fi wasn’t working. I telephoned the following morning and was advised still on holiday. However advise was received on how to reactivate the Wi-Fi. This didn’t work and I said we would leave until tomorrow. I was told there was a balance to be paid and I said I would pay the balance when the manager came to fix the Wi-Fi . Later on that night I was messaged to say don’t go out as a maintenance man was coming to the flat. I advised we were having a meal in a restaurant and weren’t around. I was told to be there as she has paid for it. I left my wife and hurried back to meet him. He stayed half an hour and changed some cables but nothing worked. He left and I went back to the restaurant. Later that night we were told that it was our fault and we have done nothing but complain & to leave tomorrow. The following morning I went to the office but it was still closed. I messaged the manager and was told we are still closed but leave the flat today. I explained we had paid a deposit of around 1 weeks stay but they were telling us to leave after 2 nights. The response was a demand to leave today or other action will be taken. We left and booked into a hotel. Never again will we have anything to do with Genius properties and I have to reconsider Vrbo for allowing them to advertise with them. Vrbo have since returned their fees in full and offered an apology. No apology from Genius.
Fred M.
Aufenthalt von 3 Nächten im April 2023
