2/10 – Ungenügend
Melby G.
12. Okt. 2025
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in und Genauigkeit des Onlineauftritts
The pictures on the VRBO site did not accurately describe what we thought we were renting through VRBO. We have stayed at a number of properties through VRBO and this is our first time staying at one in Italy, We did rent 3 other properties after this first part of our journey during our extended stay in various parts of Italy, all of which were lovely. I spoke to the property owner, who was very nice, and told her we were leaving after the first night, even though we had paid for four nights. She told me I would have to contact VRBO to notify them that we were leaving and why, which I did, and have yet to get a response from VRBO’s “investigation”. I realize the folks that own these properties have a tremendous investment in them. This particular property needs some tender, loving care with cleaning the walls, floors and upholstery. The property also had a mildew smell to it. I would also recommend the owner think through what most travelers are likely not to have with them with the expectation that fundamental personal care items like a hairdryer, would be a stock item at the location. Again, in all my years of using VRBO, those items are generally stocked by the owner of the property for the traveler. My hope is that someone looking to rent this property realizes this may not quite be what you are expecting.
Melby G.
Aufenthalt von 4 Nächten im Oktober 2025
