6/10 – Okay
Paul R.
26. Okt. 2023
Gut: Sauberkeit und Lage
Verbesserungswürdig: Check-in
Good, but there are issues.....
Location, size, amenities and parking was good, easy access to all the tourist attractions and Surfers; except when they were prepping for the Gold Coast 500 - lots of road closures.
There are no curtains in the rooms, roller blinds are present but let the light in. There is nothing worse than waking up at 4:30am after a night out with light beaming through the windows. Furniture and appliances are likely the cheapest on the market, with the dining room chairs unstable due to their cheap make. Pillows are flat or too much if you use two. Not enough towels for the indicated number of people staying. Ensuite shower slow to drain. Linen press internal door handle broken meaning a child could lock themselves in.
Lost a key on Friday afternoon, reported on Saturday in person to the office (which is a few blocks away) was told I couldn't get a replacement until Monday and there was a possibility I would have to pay for two replacement keys if the other had to be cancelled for security reasons (because the key has the hotel and room number on it!!). I find it unacceptable that a key cannot be replaced on a weekend.
Paul R.
Aufenthalt von 8 Nächten im Oktober 2023