2/10 – Ungenügend
Jaclyn Z.
12. Apr. 2024
Gut: Check-in und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Disappointed Stay
Unfortunately we were very disappointed with our stay. The unit needs a major update and cleaning. The pictures are deceiving because it looks clean. The furniture is old and absolutely filthy. We put sheets over the chairs so our kids wouldn't have to sit on them. We had to remove all the comforters and buy our own blankets. They looked like they have never been cleaned and were covered in stains. Everything in the kitchen was filthy, we didn’t even use it. Unfortunately it was Spring Break and there was no place else available to stay. We bought our own cleaning supplies and cleaned the unit ourselves. The rental company was very apologetic and did compensate us for our troubles. Although I would’ve rather had just stayed someplace else because it ruined our vacation. Also check in says 4 but the after hours number told me it could be between 4-9. We patiently waited after a 15 hour drive in our car 4 more hours for our room. No one even started cleaning it till 10pm. We didn’t get into our room until 11PM and it was clearly not cleaned well. I understand this was a busy week but this was unacceptable. The rental company assured me they are working on getting a new cleaning company and they will improve it for future renters.
Jaclyn Z.
Aufenthalt von 7 Nächten im April 2023
