2/10 – Ungenügend
Michael B.
22. Mai 2023
Gut: Check-in
Verbesserungswürdig: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Not as described and poor service
Two families with young children being very excited about arrival, along with the fact that the rental company, Nova Vacation Homes, had been helpful pre-arrival we were very disappointed with the villa and rental company on arrival.
The villa is not as described or as shown in the pictures.
There was metal sticking out of the ground by the pool - this was reported several times, especially after one the children cut their foot on this and was not resolved at all during our stay.
The sun lounges were cheap and dirty and nothing like the luxury ones shown in the pictures on the listing.
There is missing outdoor furniture, the pictures show 3 sets of tables and chairs, there were only 2 and nothing like the ones in the pictures. The ones provided were of cheaper quality.
The main table was cheap metal/plastic with no cushions and the 2nd the cushions were filthy and mouldy.
The kitchen was completely lacking in equipment. The property description states 'all the appliances, cookware and utensils you need' - there was no chopping board, barely enough glasses, no peeler, no grater, no pizza slice, chopping board or ice cream scoop or any BBQ utensils.
The towels provided were old and threadbare along with being very small, not the luxury towels expected.
The carpets were all dirty and not very well hoovered.
There was a missing games controller, with only 1 in a property with 9 bedrooms.
The basketball machine was broken - the electrics did not work and the sheet was not held in place so the balls did not stay in the machine.
All the showers were fitted with very basic shower heads and not the luxury showers expected.
The bedding on all beds was poor quality and not the soft quality linen described in the property description.
There were no door shelves in the fridge, this is the only item that got resolved.
Obviously some of these issues are less important, but the major ones where a child's foot was cut and not resolved nor the items missing or differing from the property description should have been resolved as soon as possible.
Having raised these issues several times whilst on holiday nothing (other than missing shelves) was resolved, especially not the metal that caused an injury.
After returning home and asking for partial refund, this was denied and no refund of any sort has been offered.
I would suggest not renting this villa or any through Nova Vacation Homes.
Michael B.
Aufenthalt von 13 Nächten im April 2023
