4/10 – Schlecht
Jane P.
7. Sept. 2023
Gut: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit
it was nice....BUT
This was a charming, tiny cabin. Exactly what we looked for. The host was quick to respond to concerns. That's as far as my praise can go.....
Sadly, the charm was all cosmetic.
Two coffee pots, drip, and Kcup, had the last guest's coffee grounds still there. We cleaned both pots, and we were willing to overlook it.
Our clean towels, were placed on the bed, but they conveniently hid a large stain on the bedcover. Okay, well at least the cover was clean (?)
My glasses slipped under the bed, and I was very dismayed to find a generous layer of dust, along with someone else's dirty ear plug. I used the broom to fish the glasses out, and it came back with an alarming amount of dust.
I held off on my review, because I hoped that the host would be concerned about the low level of "cleaning" their cleaners provided. I sent pictures and requested our cleaning be paid back to us.
I was offered a 50% cleaning fee refund, and with much communication back, and forth, I'm sad to say their final respose was...
"...Since we manage properties across the US, we see various types of cleanliness concerns and further issues, so this is in accordance with what we usually offer for similar situations. "
Yow!
Look out for the name "Evolve" in the host section!
[For the record, I rarely have a complaint with rentals. If I do, I go straight to the host with feedback, and I leave the ussue out of the review. I don't expect "perfection", just clean and comfortable. ]
Jane P.
Aufenthalt von 2 Nächten im August 2023
