2/10 – Ungenügend
Jim D., Canada
30. Sept. 2022
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Not Stunning
While this property is described as 'STUNNING', our stay here during late September was not. The location is excellent, and close to many of the historic sights in old Philadelphia. The neighbourhood has lots of character and there's a large range of restaurants nearby. However, it appears that the property itself has not been maintained or cleaned, and we encountered several safety issues. When we arrived we found a bag of garbage waiting for us when we entered the property. We picked up the bag and found a wet, sticky spot under the bag, which we cleaned. Later, while unpacking our bags, my wife caught her foot on a nail that was protruding from the floor. Luckily, only her sock was ripped, but we are both in our 60's and if she had not stopped herself from falling she could have easily been hurt. We contacted the property management about the nail, and they promised to send someone out the next day to fix the nail. Sure enough, a repairman showed up the next day, and pounded in the nail. We gave him the garbage and pointed out a number of other items that we found since the nail, including very dirty windows (they did not look as great as those on the ad), dirty walls and dirty floors (our socks were dirty after wearing them in the apartment). We asked him to pass this back to the property managers, which he said he would do. We also pointed out the large amount of lint behind the dryer, which to me indicated that the dryer vent was also likely dirty (you don't pull out the dryer, clean the vent, and leave that amount of dirt on the floor). And if the floor had been cleaned, the nail would likely have been found because it was in the middle of the bedroom, and if it could snag a foot, then it should have snagged a mop. Later our friends joined us, and they commented on how the apartment had potential, but the overall grungy feel of the property took away from that. While putting their stuff away, they found an old rolled up sock under the bathroom vanity, and the floor looked like it had not been cleaned for a while. I asked the property manager to at least refund the cleaning fee, however after a week there is still no news on that, other than that they can't reach the owner, or have not come to a conclusion on the refund. While the property manager says that they perform post-stay and pre-arrival checks, they did not appear to occur for us. I can't imagine that leaving garbage for the next tenant is part of the check list.
Jim D.
Aufenthalt von 4 Nächten im September 2022
