4/10 – Schlecht
Miranda B.
29. Jan. 2023
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Review of Eagle Point Property
- OK space but no toilet or shower inside the property which impacted comfort levels and created a risk to safety, in particular at night and also when you have bad weather (you needed to go down two flights of external stairs to get to the bathroom), plus there wasn’t sufficient lighting to guide you down and up the stairs, which imposed a trip hazard.
- There was no official welcome from the owner who lives on the same block / property.
- Bread was advertised as included on the brochure but it wasn’t. We had to call to clarify and then property owner admitted to the error and we received a few slices post discussion. We also read that bread was actually included and highlighted from the notes that past guests had written in the ‘guest book’ where they thanked the owner for the bread. This was disappointing to experience.
- Eagle Point was uneventful, nothing there. Not even a cafe or shops for basic supplies. You definitely need a car to get to other parts of Gippsland Lakes, for a better experience.
- At check out we were asked to leave the kitchen “tidy” as we found it even though we paid a cleaning fee upfront. When we queried why this wasn’t part of the cleaning fee the property owner then accepted to clean the kitchen. This was also very disappointing.
On a positive note the property had facilities for basic cooking, an electric bbq, a comfortable bed and a nice view of the lake.
Miranda B.
Aufenthalt von 3 Nächten im Januar 2023
