2/10 – Ungenügend
Christina P.
7. Jan. 2024
Verbesserungswürdig: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
NOT AS ADVERTISED
Waited till just after 2pm to pick up the keys thinking that property been cleaned.
To our surprise, unit was not as advertised. Balcony was filthy and no view. The plants in front had overtaken the entire view of the unit. We were stuck inside the unit looking at four walls. The interior of the unit was FILTHY cobwebs and dust were incredible. Timber floor was slippery from all dust that had accumulated. Window seals and all corners had spiderwebs. Shower was not cleaned, gathering of dust of edges with shower curtain full of mold at the bottom. Adverising said there was one garage spot. Yeh there was but it was full of furniture which enabled us to park there. We had to use street parking. I continue with what else, I needed to clean we will be here all day.
I contacted real-estate to inform them of the state of the property. I was told that the property was cleaned last whenever it was leased previously and not before our stay. That the garage was there, and it didn't specify the size, (fare call). I asked if someone could come and clean the balcony and was told that there were no cleaners available and maybe they could look for a cleaner to come out whenever they could and blamed the weather of the filth that had accumulated. I asked if I could clean and she said, "yes, of course, that would be great". After paying over $2900, for a days, I needed to clean the entire unit. I have asked for half refund with no reply from real-estate as yet. .
Christina P.
Aufenthalt von 5 Nächten im Dezember 2023
