I visit Europe every year and try to stay at a vacation property instead of hotel. Each time, I read reviews before attempting to make any reservations. This one so far has been the worst. I will try to be specific based on my experience.

1. The flat (Apartment) has no elevators. I'm from the US. In US, this flat is on the fourth floor. Basically, the first floor (or ground level) is not for residents. So, actual resident flat starts from the 2nd floor (I think, in Europe, this is first floor). The stairway is curved, so it is not easy to carry luggages, especially if luggages are heavy. This is not good for kids or elders. Too many steps for kids and elders.

2. Location is good. Close to the train/tram stations and to grocery stores.

3. Inside of the flat, the bed is actually located on loft. So, you will need to go up to the stairs to sleep on the bed. There is a sofa bed on the main level though.

4. There are two pillows. One of the pillows was so uncomfortable and very bumpy.

5. When we arrived, the room was not cleaned properly. The trash bin was not emptied and some of the silverware (we found out later) was not washed cleanly.

6. The lack of accommodations. After 9 hours of flight, the first thing we wanted to do after we came up in this flat, we wanted to have some relaxed moment. Wanted to wash hands and have some water. But there was no hand wash soap or drinking water - just empty soap dispenser bottle were in the bathroom. Whenever I stayed in a vacation rental property, the property owner prepared a minimum needs for the renters. We were so tired and wanted to take some rest before going out. But as soon as we got in, we had to go out and ask around people to find a grocery store to buy some needs - shampoo, soap, drinking water, and other stuff. Also, this property doesn't have coffee maker. So if you plan to make breakfast and need coffee in the morning, you will need to prepare what you need beforehand.

7. This is our biggest disappointment. We never get a chance to meet the property owner, Gaby. Since we would be arriving at the property location between 8:30 and 9:00 AM, she preferred to leave the keys in the mailbox on the ground level. But I thought she at least would come visit us during our stay, but it never happened.

I'm not sure if I'm too picky. Most of the reviews were so good and I made reservations based on those reviews, but I actually regret with the reservation this time.