4/10 – Schlecht
Elizabeth E.
5. Apr. 2024
Gut: Sauberkeit, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Check-in und Kommunikation
Terrible customer service
If you’re looking for responsive hosts on your vacation, this is not the place to go. We traveled in from out of the country and had limited cell service and were unable to get a hold of anyone for the property to get checked in. We sent messages through VRBO and called the provided hotline and had no success. After over an hour, we were finally able to locate our check in instructions, which were sent by email from Acer, not VRBO. However, no one from the company ever responded to our VRBO message or called to check if we were ever able to gain access to the property. In addition, there are reminders of their money grabs everywhere within the unit. They have a list on the counter that says you’re only allowed 1 small bag of coffee, a couple packs of sugar, a couple of tea bags, and 1 roll of toilet paper…. If you are to require more of these items they state that they will charge you fees. Thankfully, there ended up being extra rolls of toilet paper available since 1 roll for a week long stay is ridiculous.
As for the amenities, the beds were comfy, the kitchen was comfortable, the location is convenient to the mountain and it’s a short walk into the village. The showers were our only complaint as they are small and the shower heads are extremely low. Anyone over 5’ 7” had to duck to get under the waterflow.
Even though it was convenient and the amenities were okay, we will not consider coming back to the lack of hospitality.
Elizabeth E.
Aufenthalt von 7 Nächten im März 2024
