4/10 – Schlecht
T G.
15. Aug. 2023
Gut: Check-in
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Unfortunately disappointed
Our stay was unfortunately a disappointment. Very quickly we found that the property was quite neglected. There were many small things that confirmed that. To name a few... The hygiene in the kitchen was poor. Actually I am not that picky. But the cupboards were dirty, the dishes were still filthy with food leftovers form past visitors. The dishwasher, we had to clean ourselves first (ugh), holes in the sofa blanket, dirty or missing lampshades. The bench at the dining are is dilapidated and the garden is far from well-kept. Of course, we take into account the heat of the summer, but...
The very big point was definitely the actually beautiful pool. The pool pump broke on about the 4th day of our stay and was not repaired until the evening before we left. Until then, the pool was not cleaned, which was actually part of the service. We tried it ourselves, but it was impossible given the sizes. The result was a greasy mass of dead insects and leafs - unusable.
The owner, with whom we had an exchange on this points and who promised us compensation, quickly shirked her responsibility after our stay. Something can always go wrong, but this was not a fair thing to do.
In the end we are sorry to say that the condition of the property and the service promised did not match what was advertised. Even the manager on site, who tried his best confirmend that the property is not in condition for renting. So disappointed before all the non-honourable behavior of the owner. Too bad
T G.
Aufenthalt von 9 Nächten im August 2023
